Shipping policy

Shipping Policy


Last Updated: 3/11/24


Thank you for shopping with us at Cloud & Moon Co.! We want to make sure your shopping experience is enjoyable, including the delivery of your carefully chosen items. Please take a moment to review our shipping policy to understand how we process and deliver your orders.


  1. Processing Time:


All orders are processed within a lead time of [1-7] business days (excluding weekends and holidays) after receiving full payment. We will be dropshipping your order and expect fulfillment with them within 14-30 days as we are working on transitioning to US Based local suppliers and warehouses. You will receive a confirmation email once your order has been processed. 


  1. Shipping Rates and Options:


We offer several shipping options for your convenience. Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping options and costs during the checkout process.



  1. Order Tracking:


Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or the carrier's website.


  1. International Shipping:


We currently offer international shipping to select countries. International shipping costs and delivery times vary based on the destination. Customs duties and taxes may apply and are the responsibility of the customer.


  1. Missing or Lost Packages:


In the rare event that your package is lost or missing, please contact our customer support team at Inbox@cloudmoon.co with your order number and details. We will work with the carrier to locate your package or provide a suitable resolution.

  1. Address Accuracy:


Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible.




For information on returns and refunds, please refer to our Return Policy.

By placing an order with Cloud & Moon Co. you agree to the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please contact our customer support team at Inbox@cloudmoon.co